Rainbet Casino — Privacy notice

Rainbet Casino processes personal data in line with UK GDPR and the Data Protection Act 2018. This notice explains what we collect on this portal, what changes once you sign in to Rainbet, and how to exercise your rights.

Data controller and contact

The data controller for processing linked to this UK-facing portal is RBGAMING N.V., licensed in Anjouan and operating the Rainbet brand.

Privacy requests — access, correction, erasure or restriction — should be sent to [email protected] from the email registered on your account where possible. We respond within the statutory timeframe and may ask for proof of identity before releasing account data.

Portal browsing data vs Rainbet account data

While you browse this information portal (without signing in), we may process:

• IP address, browser type, device category and operating system.
• Pages viewed, referral source and timestamps.
• Cookie identifiers and consent choices recorded by the banner.
• Messages you send to [email protected] from this site.

No deposits, withdrawals or bet settlement occur on these pages alone.

After you sign in to Rainbet, additional categories are processed inside the secured account environment: registration details, verification documents, transaction history, gameplay records, responsible-gambling settings and support tickets. That processing is governed by the privacy information shown in your account and by our KYC policy and AML policy where checks apply.

Why Rainbet processes your data

We rely on the following lawful bases, depending on the activity:

• Legitimate interests — keeping the portal secure, detecting abuse, improving navigation and measuring aggregate audience trends.
• Contract — operating your Rainbet account, executing deposits and withdrawals, and delivering promotions you accept.
• Legal obligation — age verification, anti-money-laundering checks, tax reporting and responses to lawful authority requests.
• Consent — non-essential cookies and optional marketing where you have opted in.

We do not use portal browsing data for unrelated profiling or sell personal information to data brokers.

Cookies on this portal

Strictly necessary cookies keep sessions stable and remember security settings. Analytics or preference cookies load only after you consent where required.

You may withdraw consent via the cookie banner, clear stored cookies in your browser, or block categories in browser settings. Disabling necessary cookies may limit how some pages function.

Processors and no sale of data

We engage subprocessors for hosting, content delivery, fraud prevention, payment routing and customer-support tooling. Each is bound by contract to process data only on our instructions and to apply appropriate safeguards.

Personal data is not sold, rented or traded to third parties for their independent marketing. Transfers outside the UK, if any, use approved mechanisms such as standard contractual clauses.

How long we keep data

• Server and security logs — typically up to twelve months, unless an incident requires longer retention.
• Support correspondence — for the life of the enquiry plus a short archive period, then deletion or anonymisation.
• Account and transaction records — for the duration of the relationship and thereafter as required by gaming, tax and anti-money-laundering rules (often five to seven years or longer where mandated).
• Verification documents — retained under the periods stated in the KYC policy, then securely destroyed.
• Cookie consent logs — as long as needed to demonstrate compliance with ePrivacy rules.

Security measures at Rainbet Casino

We apply TLS encryption in transit, role-based access controls, network filtering and regular review of system configurations. Staff with data access receive confidentiality training.

No online service is entirely risk-free. If you suspect unauthorised access to your Rainbet account, change your password immediately and contact support from your registered email.

Your UK GDPR rights and the ICO

You may request access, rectification, erasure, restriction of processing, objection to processing based on legitimate interests, and data portability where applicable.

Write to [email protected] with enough detail for us to locate your request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe processing breaches UK data-protection law.

Updates to this privacy notice

We may revise this page when laws, products or subprocessors change. The version published on the official site at the time you browse applies. Significant changes may be highlighted here.

Related documents: Terms, Responsible gambling, Payment methods, KYC policy and AML policy.